r777e Privacy
Policy

1. Information We Collect

r777e collects personal data from players in Bangladesh through several channels: during account registration, during the KYC identity verification process, during the course of normal platform use, and through automated technical systems such as cookies and server logs. The categories of data we collect are described below.

1.1 Registration Data

When you create a registered account on r777e, we collect the following information:

• Full legal name (as it appears on your official Bangladesh identity document)
• Date of birth
• Residential address in Bangladesh (city, district, full postal address)
• Mobile phone number (Bangladesh number)
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka — BDT)

1.2 KYC Verification Data

As part of our Know Your Customer (KYC) obligations, r777e may collect and process the following additional identity documents and data points:

• Copy of Bangladesh National Identity Card (NID) — front and back
• Copy of Bangladesh passport (biographical data page)
• Proof of residential address (utility bill or bank statement dated within 3 months)
• Selfie photograph taken at the time of verification
• Source of funds declaration (for high-value players where required)

1.3 Financial Transaction Data

When you make deposits or withdrawals on r777e, we collect transactional data including:

• Mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers)
• Bank account details (for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported bank transfers)
• Transaction reference numbers, amounts, timestamps, and processing status
• Card details (for Visa or Mastercard payments — card numbers are not stored by r777e; they are processed by the relevant payment gateway which holds its own PCI DSS certification)

1.4 Gameplay and Platform Usage Data

r777e automatically collects data about how you use the platform, including:

• Game sessions played, bet amounts, winnings, and game history
• Login timestamps, session duration, and logout timestamps
• Pages visited within the r777e platform and navigation paths
• Bonus claims, wagering progress, and promotion participation history
• Customer support interactions (chat transcripts, email correspondence, complaint records)

1.5 Technical and Device Data

Our servers and analytics tools automatically collect certain technical data when you access r777e, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Screen resolution and device language settings
• Referring URL (the page or source that linked you to r777e)
• Cookie identifiers and session tokens (see Section 5 for full cookie information)

2. How We Use Your Information

r777e uses the personal data it collects for the following purposes. Each purpose is tied to a specific legal basis for processing, which is detailed in Section 3 of this Privacy Policy.

Where r777e processes your data on the basis of your consent (for example, for marketing communications or personalised promotions), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. To withdraw consent, contact [email protected] or update your preferences in the r777e account settings panel.

3. Legal Basis for Processing

r777e processes personal data under one or more of the following legal bases:

• Performance of a Contract: Processing is necessary to create your account, provide the gaming services you have requested, process your deposits and withdrawals, and fulfil the Terms and Conditions you agreed to upon registration.
• Legal Obligation: Processing is required by applicable law, including KYC identity verification obligations, anti-money laundering regulations, responsible gaming obligations (including age verification), and any other regulatory requirements applicable to the operation of the r777e platform.
• Legitimate Interests: r777e has a legitimate interest in maintaining the security and integrity of its platform, preventing fraud and abuse, analysing platform performance to improve the user experience, and providing effective customer support. r777e carefully balances its legitimate interests against your rights and interests before relying on this basis.
• Consent: For certain types of processing — principally direct marketing communications and personalised promotional offers — r777e relies on your explicit consent. Consent is obtained at the point of registration or at the point of opt-in to a specific communication type.

4. Sharing of Personal Data

r777e does not sell your personal data to third parties under any circumstances. r777e may, however, share your personal data with certain categories of third parties where necessary for the operation of the platform or where required by law.

4.1 Payment Service Providers

To process deposits and withdrawals, r777e shares the minimum necessary financial data with payment service providers including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). These providers are contractually bound to use your data only for the purpose of processing the relevant payment.

4.2 Identity Verification and KYC Partners

r777e may engage third-party identity verification providers to assist with the KYC process. These providers are given access only to the specific documents and data points required to perform identity verification and are prohibited from using that data for any other purpose.

4.3 Game Content Providers

Games on the r777e platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and player account identifiers) necessary to deliver their game content. They do not receive your full personal profile or financial data.

4.4 Fraud Prevention and Security Services

r777e uses third-party fraud detection and security monitoring services. These services may process your IP address, device fingerprint, and behavioural data within the platform to identify suspicious activity. All such providers are bound by strict data processing agreements.

4.5 Legal and Regulatory Disclosure

r777e may disclose personal data to law enforcement agencies, courts, or government authorities in Bangladesh or other jurisdictions where required to do so by applicable law, court order, or other legal process. r777e will only disclose the minimum data necessary to satisfy the legal requirement and will notify you of such disclosure where legally permitted to do so.

5. Cookies and Tracking Technologies

r777e uses cookies and similar tracking technologies on the r777e.app website to provide essential platform functionality, remember your preferences, analyse site performance, and (where you have consented) deliver relevant promotional content.

5.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the r777e platform to function. They maintain your login session, remember your language and currency preferences, and enable secure navigation between pages. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the r777e platform — which pages are visited most frequently, how long sessions last, and where users navigate to after visiting a particular page. This data is used to improve the platform experience.
• Functionality Cookies: These cookies remember choices you make on the platform (such as your preferred payment method or notification settings) so that you do not need to re-enter them on each visit.
• Marketing and Targeting Cookies: Where you have given your consent, r777e may use cookies to track your activity across the platform and deliver promotional offers that are more relevant to your gaming preferences. You may withdraw consent for marketing cookies at any time via your account settings.

5.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to use the r777e platform. Instructions for managing cookies are available in the help section of your browser (Chrome, Firefox, Safari, Edge, or Opera).

6. Data Retention Periods

r777e retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following retention periods apply:

• Account and Registration Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in order to satisfy anti-money laundering and fraud prevention record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure (whichever is later), in accordance with applicable regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay History: Retained for a minimum of three (3) years from the date of each game session.
• Customer Support Records: Retained for two (2) years from the date of each support interaction, or longer where the record relates to an ongoing dispute or complaint.
• Marketing Consent Records: Retained for the duration of your account plus two (2) years following account closure, as evidence of consent having been obtained.
• Technical Logs (IP addresses, device data): Retained for ninety (90) days unless retained for longer in connection with a specific security investigation or legal matter.

Where personal data is no longer required for any of the above purposes, r777e will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

7. How We Protect Your Data

r777e takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the r777e platform is encrypted using industry-standard 256-bit SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection to r777e.app is secure.
• Password Hashing: Passwords are never stored in plain text. r777e uses industry-standard cryptographic hashing algorithms (bcrypt) to store password credentials, meaning that even internal staff cannot read your password.
• Access Controls: Access to personal data within r777e's internal systems is restricted on a strictly need-to-know basis. Staff members are granted access only to the data categories necessary for their specific role.
• Two-Factor Authentication: r777e supports two-factor authentication (2FA) for player accounts, providing an additional layer of security beyond your password. Players are strongly encouraged to enable 2FA via their account security settings.
• Penetration Testing: r777e's platform infrastructure undergoes regular security audits and penetration testing by qualified third-party security professionals to identify and address potential vulnerabilities before they can be exploited.
• Incident Response: r777e maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and interests, r777e will notify affected players without undue delay.

8. Your Privacy Rights

As a registered player on r777e, you have the following rights in relation to your personal data. To exercise any of these rights, please contact r777e at [email protected]. r777e will respond to all valid requests within thirty (30) days of receipt.

9. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way r777e handles your personal data, please contact the r777e data team using the details below. r777e is committed to responding to all privacy-related enquiries promptly and in a manner that respects your rights.

Email: [email protected] (plain text — not a clickable link)

Subject Line: Please include "Privacy Enquiry" in the subject line of your email to ensure your message is directed to the correct team.

Response Time: r777e aims to acknowledge all privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.

r777e reviews and updates this Privacy Policy periodically to reflect changes in data handling practices, applicable law, or platform functionality. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Where changes are material, r777e will notify registered players by email or via a notice displayed on the platform. Your continued use of r777e following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.